Support Packages
@UK PLC is pleased to announce SiteGenerator Support Packages available to all SiteGenerator customers. With four levels of service and from the equivalent of just 86p per week, @UK’s support packages not only offer support services such as named contacts and measured response times but also discounts on training, search engine optimisation services, catalogue uploads and pricelist updates. For full details on what each package includes please see the table below.Support hours are Monday to Friday, 9:00 - 5:30, excluding bank holidays.
BRONZE | SILVER | GOLD | PLATINUM | ||
| TECHNICAL SUPPORT | |||||
| Phone Support | 0845 Number (Local rate) | 0845 Number (Local rate) | 0845 Number (Local rate) | 0845 Number (Local rate) | |
| Email Support | Yes | Yes | Yes | Yes | |
| Named Contacts | No | No | 1 | 2 | |
| Knowledgebase Access | 24 hrs, 7 days/week | 24 hrs, 7 days/week | 24 hrs, 7 days/week | 24 hrs, 7 days/week | |
| Training | from £200 | 10% Discount | 15% Discount | 20% Discount | |
| Response Times | 8 working hours | 8 working hours | 4 working hours | 4 working hours | |
| WEBSITE SUPPORT | |||||
| Catalogue updates by @UK | £70 | 1 free, per term | 2 free, per term | 3 free, per term | |
| Pricelist updates | £50 | £50 | 1 free, per term | 2 free, per term | |
| Search Engine Optimisation | from £400 | from £400 | 15% Discount | 20% Discount | |
| Website Spring Clean | from £50 | 10% Discount | 15% Discount | 20% Discount | |
| TERM | 12 Months | 12 Months | 12 Months | 12 Months | |
| PACKAGE PRICE | £45.00 | £120.00 | £480.00 | £600 | |
Standard Support
Standard support is still available by both email and telephone. Send an email using the form at @UK Contact form. Alternatively leave a message by calling 0870 486 6009. We aim to deal with standard support queries will be dealt with within 48 hours. Alternatively to speak to a support representative immediately call 0905 234 0526. Calls to this number are charged at £1 per minute.