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Webmail FAQs

1. What are Forwards?
2. What are Mail Robots?
3. What are Mailing Lists?
4. What is a POP server?
5. What is an IMAP server?
6. What is SMTP?
7. Where can I check my mail?
8. How do I add more email addresses to my domain?
9. What are my POP settings?
10. What are my IMAP settings?
11. What are my SMTP settings?
12. When I send emails the from field is in a different name, how can I change this?
13. Can I stop using my ISP email account now that I have hosted email?

What are Forwards?

A forward allows you to redirect mail from one mail address to another, such as forwarding all mail addressed to yourself@yourdomain.com to yourself-public@yourdomain.com.

What are Mail Robots?

A mail robot is a auto responder which can reply to mail sent to a certain address. The reply can also be copied to a specified address.

What are Mailing Lists?

A mailing list contains a group of people who can add or remove themselves dynamically who all receive mail that is sent to the list’s address. Mailing lists are used commonly by discussion groups.

What is a POP server?

A POP (Post Office Protocol) server grants access for the retrieval of email to verified users. (In order to use a POP mail server you must tell your mail client that it is to contact a POP server, usually this can be done from an options screen inside your mail client (in outlook this is under the tools/e-mail accounts). POP servers normally run on port 110.)

What is an IMAP server?

IMAP (Internet Message Access Protocol) allows users further access to their mail through the use of mail folders, so as you store your mail in folders with your current mail client, you can store your mail folders on your mail server instead of only on your client. This facility greatly improves on POP.

What is SMTP?

SMTP (Simple Mail Transfer Protocol) is the method that mail servers use to communicate. The usual method of sending mail is your mail client will contact the given SMTP server which looks up the MX record for the destination domain then transports the mail to the destination. If the destination denies this mail it sends a bounce message to the sender, in this case the address in the 'from' field of the mail.

Attention: SMTP does not work for AOL or Wanadoo customers. The SMTP server is the same but the port number is 1111.

Where can I check my mail?

You can collect your web mail using http://webmail.your_domain.com/. This will ask for a user name, this is your email address, for example, postmaster@yourdomain.comor name@yourdomain.com depending on the email address(es) that you create.

How do I add more email addresses to my domain?

You can add more email addresses using the Qmail admin control panel at http://webmail.your_domain.com/cgi-bin/qmailadmin.This allows you to setup forwarding and 'catchall' accounts on the domain. You need to log in using an administrator account (the default administrator is postmaster).

What are my POP settings?

The POP server should is: pop.yourdomain.com
The port number is: 110
Your user name is: name@yourdomain
The password is: your email password

What are my IMAP settings?

The IMAP server should is: imap.yourdomain.com
The port number is: 143
Your user name is: name@yourdomain.com
The password is: your email password

What are my SMTP settings?

The SMTP server is: smtp.yourdomain.com
The port number is: 25
The user name is: name@yourdomain.com
Requires authentication

When I send emails the from field is in a different name, how can I change this?

You can either log into webmail or create a new SMTP account, see “SMTP authentication” below for information on sending mail using an email client, or use webmail.

Can I stop using my ISP email account now that I have hosted email?

Yes and no. If you stop checking your ISP’s email account how will you know if they are planning an outage?