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Hosting FAQs

What are my FTP details?

FTP server address: www.yourdomainname.co.uk

username: yourdomain.co.uk

Password: @UK password

You will need to use PASSIVE FTP transfer mode when logging in to your hosting space.

For more information and support please visit: Trader Club http://www.traders.ukplc.net/ or email support@ukplc.net

Using FTP to upload your site

File Transfer Protocol otherwise known as FTP, has been in use for transmitting files on the Internet since 1985 when RFC (Request for Comment) 959 was originally published. The RFC defines the protocol and the protocol is what we use today.

The principle behind FTP is to provide the client with a file and directory structure that looks similar to a directory on their own computer.

In order to access your web space you will need to use a FTP client. This is an FTP client built in to a lot of modern software, such as Dreamweaver. However if you require an FTP client we can recommend Filezilla. The following instructions are written for use with Filezilla, although they will not vary greatly from any other FTP Client that you may choose.

If you find that you do encounter problems translating them to an alternative Client, please contact us at support@ukplc.net with screenshots of your setup screens and we shall endeavor to assist you directly.

Installation

Please download the latest stable file for your computer platform (at the time of writing 3.3.4.1). The screen below display the main screen of Filezilla, on left hand side you have the local site copy and on the right hand side you have the remote site copy.

FileZilla

Logging in

In order to login we require that you enter your user name and password. This is emailed to you when you confirm that you wish to use our web hosting.

Filezilla

 

You now need to fill in the 'Quick Connect' information. This requires three things

- A valid server/host address
This must be set to www.yourdomain.com.

- A valid user name
The login name is usually your domain name. (the name without www)

- A valid password
The password is usually a random string of characters, emailed to you when the account is created for you.

Once these have been entered, you can click the 'Quick Connect' button to proceed. This should then connect you to our FTP server.

File transfers

From the main window you can now select files on the left using the mouse and right click them to select 'Transfer' or drag them over to the remote server. This will then send the files to the server.

To download files from the server you can select them from the right list, right click them and select 'Transfer' or drag them in the same manor.

Be very careful when transferring files from server and local as it is very easy to overwrite new files with older versions. We suggest you make a backup before you send your files.