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Ordering online
Are my card details secure?
Do I need to notify Customs and Excise I am sending invoices electronically?
How does your basket work?
I did not see a padlock in the checkout so I dropped out
I do not wish to enter my card details online - how do I pay?
I found a company site in Google but when I try to buy something it won't allow me to
I have just seen a site that has a basket but no prices
I placed an order online, but haven't received my goods.
Made a mistake with my delivery address, can you change it?
My computer crashed and I have had a drop out message - has my order been processed?
What can I do to make sure my transaction is secure?
What do I do if I have forgotten my login?
What does the 'Account Notification' email refer to?
What if I get a card error but all of the details are correct and bank has said that there are funds?
What is my unique security code?
Where can I see details of my order?
Where is my refund?
Why did I receive a drop out email and an order confirmation email?
Why hasn't my order arrived?
Why was my card rejected?
 Why did I receive a drop out email and an order confirmation email?

The drop out email is sent when you close your browser, leave the site, use the back button or take more than 30 minutes at the checkout stage. The order confirmation will still be sent if you then somehow go on to complete the order.

If you need help with using any part of the @UK system, @UK PLC offers a number of training courses, and would be happy to discuss any other training requirements you may have.

In addtion to eCommerce and eProcurement, @UKPLC are leaders in business registration and company formation agents, whose services include UK Ltd and offshore company formation.