@UK PLC help - How does your basket work?

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Ordering online

Are my card details secure?

Do I need to notify Customs and Excise I am sending invoices electronically?

How does your basket work?

I did not see a padlock in the checkout so I dropped out

I do not wish to enter my card details online - how do I pay?

I found a company site in Google but when I try to buy something it won't allow me to

I have just seen a site that has a basket but no prices

I placed an order online, but haven't received my goods.

Made a mistake with my delivery address, can you change it?

My computer crashed and I have had a drop out message - has my order been processed?

What can I do to make sure my transaction is secure?

What do I do if I have forgotten my login?

What does the 'Account Notification' email refer to?

What if I get a card error but all of the details are correct and bank has said that there are funds?

What is my unique security code?

Where can I see details of my order?

Where is my refund?

Why did I receive a drop out email and an order confirmation email?

Why hasn't my order arrived?

Why was my card rejected?

How does your basket work?

The basket is a virtual shopping system which allows you to buy securely over the internet - there is a demo available here.

The @UK basket has been designed so that you can create a single shopping basket from any merchant hosting their catalogue with @UK, and place just one order to several merchants.

You can find merchants hosted on @UK using the search facility at http://search.uk-plc.net.

If you need help with using any part of the @UK system, @UK PLC offers a number of training courses, and would be happy to discuss any other training requirements you may have.