@UK PLC help - I placed an order online, but havent received my goods.

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Ordering online

Are my card details secure?

Do I need to notify Customs and Excise I am sending invoices electronically?

How does your basket work?

I did not see a padlock in the checkout so I dropped out

I do not wish to enter my card details online - how do I pay?

I found a company site in Google but when I try to buy something it won't allow me to

I have just seen a site that has a basket but no prices

I placed an order online, but haven't received my goods.

Made a mistake with my delivery address, can you change it?

My computer crashed and I have had a drop out message - has my order been processed?

What can I do to make sure my transaction is secure?

What do I do if I have forgotten my login?

What does the 'Account Notification' email refer to?

What if I get a card error but all of the details are correct and bank has said that there are funds?

What is my unique security code?

Where can I see details of my order?

Where is my refund?

Why did I receive a drop out email and an order confirmation email?

Why hasn't my order arrived?

Why was my card rejected?

I placed an order online, but haven't received my goods.

Your online order is placed with the merchant. If you have any problems with the order, then you must contact the merchant.

@UK PLC are only responsible for handling the online transaction - if you contact us we will only be able to confirm whether the payment has taken place or not. We will not be able to answer any other questions regarding your order.

If you need help with using any part of the @UK system, @UK PLC offers a number of training courses, and would be happy to discuss any other training requirements you may have.